1 .- Be aware of the other: focus on the message of the other person, avoiding any kind of mental distraction (prejudice) or environmental (noise ...) by the personal effort of attention (empathy) and demonstrating the issuer we perceive the message.
2 .- Position and view: maintaining a forward position, moving the entire body from the waist. To keep our eyes on the eyes of our interlocutor. 3 .- Observe
language nonverbal gestures look will help us better understand the intent and the feeling of release. 4 .- Detect
keywords: Messages are often adorned with hundreds of words, but the key ideas are those that give the exact contents of the letter. The key words really convey to us the information and the interests of the issuer. 5 .-
constantly Questioning the meaning of key words we are saying, ask reflectively. Is this what you mean? What's behind their words? What does it indicate? 6 .- Provide feedback
short: paraphrase from time to time, specifying the part of the message sender. Find the right time, never stop. Use phrases like
* Printing tell me what is ...
* If I understand correctly, you tell me ...
* Points summary of what you say is ...
* Me you can clarify this point, I do not understand ...
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