Through active listening techniques of verbal got our correspondent know that show you care, you actively listen. These techniques are:
Positive Reinforcement: encourage our partner to continue speaking with phrases or words like yes, okay, fine, fine, of course, okay, I understand, and I hear ...
Paraphrase: repeat the same words we've heard, frankly, without irony or malicious intent. Avoid interrupting. Apply when our party take a break. Different options are:
* What you say is ...
* I understand that ... ...
Abstract.
* I understand that ...
Implication: express issues that follow from what is heard, without manipulating the message. We look for the explanation of things, respecting each other's ideas without proposing their own. All this does not mean we agree with the message full of our interlocutor. Use phrases like: That
* I conclude that ...
* What you say means ...
* So we should do ...
* This will help to ...
Request further: We want our partner to extend on what was said as evidence of interest and clarification. You can use phrases like
* Present me an example ...
* Amplíame this idea ...
* Tell me about this idea ...
Asking questions: a practical way to make sure the ideas have been captured. When asked about issues, message, show that pay attention. Asking will benefit with the answers, is to reiterate or clarify concepts. It is advisable to open questions such as what, why, why, when, how, where, who ...
Silence: stop before responding. Many times, if you wait before responding, our party will continue to talk and give you more information that can be useful or interesting.
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